At The Ultimate Bow, we are very excited to receive your order and we know that you are looking forward to receiving your custom cheer bows. We schedule all of our orders in advance as much as possible to ensure that we can meet everyone’s requested delivery date. If you have a requested delivery date for your order, please let us know by putting the date in the Order Comments box in the shopping cart. We can accommodate rush orders!
Customer service is our #1 priority and we want to meet your deadlines.
Please place your order in advance as much as possible. Ideally, when you are placing your Uniform order, you should also order your cheer bows with us.
Processing time is the length of time that it takes to produce your cheer bows. Processing time is separate from the shipping time. Our processing times vary throughout the year. Please plan ahead. We will work with you to meet your deadlines. Please call or email us if you have a specific question regarding your order’s processing time.
Throughout the year, The Ultimate Bow offers various coupons, sales and discounts. These offers are all limited per the individual event. Coupons and discounts can not be applied to custom printed ribbon orders. Once an offer has expired, it cannot be used. Coupons and discounts cannot be applied to school POs, phone in orders or orders previously placed. Changes to this policy is at the discretion of The Ultimate Bow management.
Shipping:THE ULTIMATE BOW ships via the US Postal Service and Federal Express. We reserve the right to choose the best shipping method to ensure a timely delivery of your cheer bows to you. Shipping time is independent of processing time. Shipping time starts once your cheer bows have left THE ULTIMATE BOW. Shipping costs typically include insurance for your cheer bows.
We offer two shipping options (Ground and Express). If you are placing your order and need to receive your cheer bows within the next 2 weeks, please choose the Express shipping option.
- Remember that shipping time does not include processing time. Please let us know your requested delivery date when you place your order and we will do our best to meet your date.
Ground Shipping: This is typically USPS Priority mail and is estimated to be 2-3 days. The Post Office will not guarantee a delivery date.
Express: Express shipping will either be USPS Express or UPS. We can also offer UPS Overnight.
Please Contact Us for your “Bow Emergencies”!
We offer package tracking on all orders and we will send you an email with shipping and tracking information when we ship out your cheer bows. THE ULTIMATE BOW is not responsible for hold ups (events out of our control) in shipping once your cheer bows have left our Workshop. If your package does not arrive when expected, please contact us and we will work with the shipper and you to track down your package. We recognize that receiving your cheer bows prior to your performances is extremely important and we do not want to have girls without their cheer bows going out to compete.
U.S. Postal Service
- Mail Package Tracking: http://www.usps.com/shipping/trackandconfirm.htm
International Orders and Shipping:
At THE ULTIMATE BOW, we are proud to offer the best in Custom Cheer Bows to our International friends. If you are placing an order internationally please contact us via email with the details of your order. We will ship your international order USPS or Federal Express; you are responsible for all Bill Duties and Taxes on your order which are typically due at the time of delivery. If you are located in Canada, please make sure to choose the "CANADA" shipping option on the check out page. Shipping options for the US are not valid for international orders and may delay your order. The Ultimate Bow will not process an order without receiving the correct shipping payment for international orders.
At The Ultimate Bow, customer service is our #1 priority. We want you to be thrilled with your purchase from us. Below are our return/cancellation policies.
If an item arrives and it has not been made correctly, or as indicated on your invoice/web order, may be returned at our expense and will be replaced with the correct item. The Ultimate Bow must be contacted within (7) working days from receipt of the item by the customer. Corrections need to be documented in writing, via email sent to firstname.lastname@example.org.
Refunds will only be approved after all attempts to correct the issue have been made. Refunds must be requested in writing.
Items that contain custom printing, names or logos cannot be returned. Items that have been worn or are used cannot be returned.
If an item arrives, that was made correctly (as per the customer’s order), but does not meet the customers’ expectations, it may be returned to The Ultimate Bow (at the discretion of The Ultimate Bow) at the customer’s expense. Each item is subject to a 15% restocking fee and the item must not have been worn. Shipping
Upon receipt of the returned item, a new item will be produced per the customers “new” request made in writing to email@example.com. The customer is responsible for all the shipping costs associated with the re-made items.
To return your product, you should mail your items to The Ultimate Bow, 1508-A S. Cypress Dr. Jupiter, FL 33469. The customer is responsible for all costs associated with shipping the returned item. Spent shipping costs are non-refundable, and will be deducted from any approved refunds.
WORN/USED ITEMS WILL NOT BE ACCEPTED FOR REFUNDS/EXCHANGES.
Cancellation or Order Changes:
A customer has 48 hours to either cancel or change an order due to any reason. All cancellations or changes must be submitted to The Ultimate Bow in writing via email to firstname.lastname@example.org. Customers who cancel orders after this period are subject to a 15% restocking fee, payable prior to the order being processed, produced or shipping.
The Ultimate Bow has the right to refuse any return/exchange/cancellation/change for any reason.