Returns and Cancellations Information
At The Ultimate Bow, we want you to love your new bow! If an item arrives and it has not been made correctly, or as indicated on your invoice/web order, it may be returned at our expense and will be replaced with the correct item. The Ultimate Bow must be contacted within (7) working days from receipt of the item by the customer. Corrections need to be documented in writing, via email sent to firstname.lastname@example.org.
Refunds will only be approved after all attempts to correct the issue have been made. Refunds must be requested in writing.
Items that contain custom printing, names or logos cannot be returned. Items that have been worn or are used cannot be returned.
If an item arrives, that was made correctly (as per the customer’s order), but does not meet the customers’ expectations, it may be returned to The Ultimate Bow (at the discretion of The Ultimate Bow) at the customer’s expense. Each item is subject to a 15% restocking fee and the item must not have been worn. Shipping costs are the responsibility of the customer and shipping paid at the time of placing the order will not be refunded.
Upon receipt of the returned item, a new item will be produced per the customers “new” request made in writing to email@example.com. The customer is responsible for all the shipping costs associated with the re-made items.
To return your product, you should mail your items to:
The Ultimate Bow, 1508-A S. Cypress Dr. Jupiter, FL 33469.
The customer is responsible for all costs associated with shipping the returned item. Spent shipping costs are non-refundable, and will be deducted from any approved refunds.
WORN/USED ITEMS WILL NOT BE ACCEPTED FOR REFUNDS/EXCHANGES.
Cancellation or Order Changes:
A customer has 48 hours to either cancel or change an order due to any reason. All cancellations or changes must be submitted to The Ultimate Bow in writing via email to firstname.lastname@example.org. Customers who cancel orders after this period are subject to a 15% restocking fee, payable prior to the order being processed, produced or shipped.
The Ultimate Bow has the right to refuse any return/exchange/cancellation/change for any reason.